Privacy Policy

Effective Date: September 2025

Salams Foundation is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when interacting with us, including through our website, donation platforms, forms, or other services.

1. Who We Are

Salams Foundation is the data controller for the personal information you provide. Our registered address is:

We take your privacy seriously and ensure that your information is handled securely and in compliance with applicable data protection laws.

2. Information We Collect

The personal information we collect depends on your interactions with us. This may include:

All contacts:

  • Name

  • Postal address

  • Email address

  • Telephone number

  • Contact preferences

Donors:

  • Payment information (bank details or card information, processed securely through third-party payment providers)

  • Tax information where applicable for donation claims

Applicants for Support / Programs:

  • Gender

  • Date of birth

  • Documentation provided to support your application (e.g., proof of income, bank statements)

Sensitive information:

  • Religious belief

  • Marital status

  • Nationality or ethnicity (if relevant to support programs)

3. How We Use Your Information

We use your information for legitimate purposes, including:

To Provide Services:

  • Process donations and applications for support

  • Respond to inquiries and provide requested information

  • Facilitate program participation

To Communicate With You:

  • Send updates, newsletters, and information about our programs

  • Invite you to events, campaigns, or volunteering opportunities

  • Improve our services and user experience

For Compliance and Administration:

  • Ensure lawful operations

  • Maintain records for reporting and accounting purposes

  • Monitor and improve the quality of services

Note: We will not sell or swap your information with third parties.

4. Sharing Your Information

We may share your personal data only in the following circumstances:

  • With your consent to provide a service or support request

  • With third-party service providers who assist us in processing donations or managing programs

  • To comply with legal obligations or protect the rights, property, or safety of Salams Foundation or our stakeholders

5. Your Rights

You have the following rights in relation to your personal data:

  • Withdraw consent at any time where applicable

  • Request access to the information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data in certain circumstances

  • Object to processing based on legitimate interests or direct marketing

To exercise your rights:
Email: info@salamsfoundation.org

6. Data Retention

We retain personal data only for as long as necessary to provide services and meet legal obligations. General retention periods:

  • Applicants for support: 7 years from last interaction

  • Donors and supporters: 6 years from last donation or interaction

  • Volunteer or service partner forms: 6 years or as required for administrative purposes

  • Phone call recordings (if applicable): 2 years

7. International Transfers

Some of the services we use may transfer data internationally. We ensure any transfers comply with applicable data protection laws and maintain appropriate safeguards.

8. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

9. Children and Minors

If you are under 16, please seek parental or guardian consent before providing any personal information to us.

10. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects concerning individuals.

11. Complaints

If you believe we have mishandled your personal data, you can lodge a complaint with us

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date. We encourage you to check this page periodically.

13. Contact Us

For questions regarding your personal data or this Privacy Policy:

Email: info@salamsfoundation.org